Refunds and Cancellations

JAES Projects (I) Private Limited

Last Updated: 5 April 2022


Charges are assessed immediately following completion of the ride to your authorized payment method.All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the JAES Projects (I) Pvt. Ltd. Ambulance Platform, any disruption to the JAES Projects (I) Pvt. Ltd. Ambulance Services Platform or Services, or any other reason whatsoever.


Cancellation fee will be charged as follows:
1. a) If you cancel after 5 minutes after the ambulance is allotted or
2. b) If a driver cancels after waiting at your location for more than 30 minutes
3. c) Refund of any valid cancellation amount will take 10 working days and will attract 5% of payment gateway charges.

All the payments for JAES Projects (I) Pvt. Ltd. Ambulance Services need to be made in advance into the bank account through either a NEFT or via payment link or the online payment gateway on the JAES Projects (I) Pvt. Ltd. AMBULANCE website/Application.
We will consider bookings confirmed only after payments have been made into the bank account via Google Pay / Phone Pay / PayTM, NEFT, etc and we receive a confirmation of the same. In case of a technical or bank related delay on this, we will do a full refund of the payment made.
By making a full/limited payment, you are agreeing to the instructions that apply for each booking, maintain the sanctity and decorum during the trip to and from the location provided.

Contact us

If you have any questions regarding Refunds and Cancellations while using the Application, or have questions about our practices, please contact us via email at

JAES Projects (I) Private Ltd.
1st Floor, Global Tower, Avanti Vihar Raipur, CG 492007 IN
Chhattisgarh, 492007